« "Well, if it is on sale..." | Main | Further Achievements... »

February 17, 2004

Rapp Optical Fubar

I love Rapp Optical, and have always bought glasses from them. No attitude, insane glasses, and great work. Not this time. My favorite frames. Old anodized aluminum frames that I've had forever. The rivets holding the arms on came off. So I spent got Ken to drill new threadding for screws. Took him a long time to get the threadding drill too. So, I get my glasses back and they look like they've been gone over by a frigging hammer! Metal flattened. Threadding destroyed. And what looks like rivits. Some the hardware and hinges are crushed, and there's no way they'll ever get to be useable again. Yes, they didn't charge me for the dammage, but geeze. All I wanted was for them to order the correct screws! One more coffin nail on a shitty week. I'm going to make wine now. FOLLOWUP There was a message on the phone from Mel Rapp apologizing for the problem and offering me a substantial gift certificate for a future frame purchase. That's very nice. That's why I never suggested I was going to never go back. Mel's always been reasonable."

Posted by jason at February 17, 2004 01:54 PM